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Frequently Asked Questions (FAQ)
Bidding is only possible during Week 2 (Live Auction) . Once the auction is live, go to the motorcycle listing page and click the "Place Bid" button. Enter an amount that is at least the minimum increment above the current bid. You can also use automatic bidding (proxy) : set your maximum bid, and our system will bid for you in small steps, only when necessary. All bids are final and binding.
We accept secure payment methods including credit/debit cards (Visa, Mastercard, American Express) , Bancontact (for Belgian users), PayPal, and SEPA bank transfer (EU only). After you win an auction, you have 48 hours to pay. Your payment goes directly into our escrow account – the seller only receives the money after A 2 way confirmation of deliverly. All transactions are encrypted.
Yes. Your dashboard shows "My Bids" with real-time updates: active bids, outbid alerts, winning bids, and ended auctions. You also receive email notifications and optional SMS alerts when you are outbid or when an auction you're watching is about to close. You can customize these notifications in your account settings.
Every motorcycle listing is manually reviewed by our team before it goes live. We verify the frame number and require high-resolution photos. For high-value classics, you can request an independent condition report (additional fee) from our trusted third-party inspectors. Additionally, our QR code pickup system logs GPS and timestamp – so if an item is misrepresented, you can refuse confirm to pick upand keep your money in escrow while we resolve the dispute.
Absolutely. We use bank-level encryption (SSL/TLS) for all data transmitted on our platform. Your payment details are processed by Stripe – we never store your full credit card information on our servers. Your contact information is only shared with the other party after a successful bid or sale, and only to facilitate pickup. We never sell your data to third parties. Read our full Privacy Policy for details.
This is rare, but if it happens: after you have paid and get the pickup information you and the seller arrange a pickup time. If the seller fails to show up, you report the issue to our support team within 14 days. We investigate using the GPS logs and your communication records. If the seller is at fault, you receive a full refund from escrow, and the seller is removed from our platform.
Yes – many collectors love project bikes. When listing, you must honestly describe the condition: select "Project bike" or "Non-runner" in the condition field, and clearly list any missing parts, engine issues, or damage. Buyers appreciate transparency. As long as you are truthful, your bike can find the right buyer. Remember: all sales are final, and the 2 ways confirmation, pickup confirms the buyer has inspected the bike.
The reserve price is the minimum amount the seller is willing to accept. If the current bid is below the reserve, you will see a red badge saying "Reserve not reached". Once a bid meets or exceeds the reserve, the badge turns green: "Reserve reached – this bike will sell!" If the auction ends and the reserve has not been met, the seller can choose to accept the highest bid, relist the bike, or keep it.
No. All bids are final and binding – you cannot cancel a bid once placed. Similarly, because buyers inspect the motorcycle in person before confirmation, all sales are final at the moment of pickup. If the motorcycle is seriously misrepresented (e.g., different frame number, undisclosed damage), do not confirm “bike recieved. Contact our support team immediately while your money is still in escrow. We will mediate and, if necessary, issue a refund.
Once the buyer confirm the pickup, the escrow funds are released to your platform wallet instantly. From there, you can withdraw to your bank account. Bank transfers typically take 1‑3 business days (SEPA) or up to 5 days for international transfers. Your first withdrawal each month is free; subsequent withdrawals may incur a small fee (€2‑€5 depending on your region).
We do not ship motorcycles directly, but we can connect you with trusted logistics partners who specialise in classic motorcycle transport across Europe. After a successful sale, both buyer and seller receive a list of recommended carriers with pre‑negotiated rates. Alternatively, you are free to arrange your own pickup or delivery. Remember: the QR code must be scanned in person – we do not accept “remote scans” or shipping without a face‑to‑face handover.


