To start bidding or selling classic motorcycles, you need a verified account. Here's how:

1. Click "Sign Up" in the top right corner
2. Enter your name, email address, and create a strong password
3. Verify your email address (check your spam folder if you don't see it)
4. Verify your phone number — this is required to prevent fake bidders
5. Choose your account type: Private or Professional
6. Complete your profile (address, payment method for buyers)

Why verification matters: We keep fake accounts and bots off our platform. Every bidder is a real person.

Professional sellers only: If you register as a professional seller, you must complete Stripe Connect KYC verification before you can list any motorcycle. This is required by European and Belgian anti-money laundering laws.

Your dashboard is your command center. Here's what you'll find:

• Browse Auctions — See all active, upcoming, and ended auctions
• My Watchlist — Motorcycles you're following (get notifications when bidding starts)
• My Bids — Track all your active and past bids
• My Wins — Motorcycles you've won (with payment and delivery status)
• My Listings — For sellers: manage your active and upcoming auctions
• Messages — Communicate with buyers/sellers (only after a bid is placed or item is sold)

Professional seller🏢 

Private seller🏠 

Bidding on a classic motorcycle is exciting. Here's how it works:

Step-by-step:

1. Find a motorcycle you love (use the search and filters)
2. Click on the listing to see all photos, condition report, and frame number
3. During the live auction, you'll see a "Place Bid" button
4. Enter your bid amount — it must be at least the minimum increment above the current bid
5. A confirmation popup shows your estimated total cost (bid + VAT + transaction costs)
6. Click "Confirm Bid"
7. You'll receive an instant confirmation and an email

Important rules:

• All bids are final and binding — you cannot retract a bid
• If you are the highest bidder when the auction ends, you must complete the purchase
• Bids placed in the final minute may extend the auction (anti-sniping protection)

When you place a bid, the confirmation popup shows you exactly what you will pay if you win:

• Bidding price

Your winning bid amount

• VAT on bidding

VAT on the motorcycle (rate depends on seller type and buyer location)

• Transaction costs

Stripe fee: 2.9% + €0.30 + 21% VAT

• Total cost

The total you will pay if you win

Example (Belgian professional seller, Belgian private buyer, bid €1.200):

• Bidding price: €1.200,00
• VAT on bidding (21%): €252,00
• Transaction costs (2,9% + €0,30 + 21% VAT): €42,41 + €8,91 = €51,32
• Total you pay: €1.503,32

Example (Belgian professional seller, Belgian private buyer, bid €1.200):

• Bidding price: €1.200,00
• VAT on bidding (21%): €252,00
• Transaction costs (2,9% + €0,30 + 21% VAT): €42,41 + €8,91 = €51,32
• Total you pay: €1.503,32

Don't have time to watch every bid? Use our auto-bidding system.

You only pay the lowest amount needed to win — never your full maximum unless someone pushes you there.

You will receive outbid notifications by email and SMS (if enabled). You can always increase your maximum bid.

Many auctions have a reserve price — the minimum amount the seller is willing to accept.

• "Reserve not reached" (red badge): The bike will NOT sell at the current price
• "Reserve reached" (green badge): The bike WILL sell to the highest bidder

If the auction ends and the reserve is not reached, the seller can choose to:

• Accept the highest bid anyway
• Relist the motorcycle
• Keep it

When someone outbids you, we immediately notify you:

• Email (within 1 minute)
• SMS (if you enabled it in your settings)
• Dashboard alert (when you log in)

You then have time to place a higher bid — unless the auction ends in the next few seconds.

Once an auction ends, the full bidding history is hidden. Only the winner and the final price are visible. This protects the privacy of all bidders.

Keep your account details current to avoid payment or communication issues.

How to update:

1. Log in and go to "My Account"
2. Click "Profile Settings"
3. Update your:

• Email address
• Phone number
• Shipping address
• Payment methods (credit card, Bancontact, SEPA)

Click "Save Changes"

Changing your password:

1. Go to "Security Settings"
2. Enter your current password
3. Enter your new password (at least 8 characters, with numbers and symbols)
4. Confirm and save

Don't miss a bid or a payment deadline. Customize your alerts:

To enable SMS notifications: Go to "Settings" → "Notifications" and enter your mobile number.

3.3 Closing Your Account

We're sad to see you go. To close your account:

1. Ensure you have no active bids or unpaid wins
2. Contact support at info@epicmotortrading.com with the subject "Close My Account"
3. We will verify your identity and close your account within 3 business days

Ready to sell your classic motorcycle? Here's how to create a listing that attracts serious bidders.

Step-by-step:

1. Click "Sell a Motorcycle" in your dashboard
2. Fill in all details:

• Brand, model, year
• Mileage (kilometers or miles)
• Frame number and engine number
• Condition (excellent, good, project, parts)
• Restoration history (if any)
• Known issues (be honest!)

Upload high-quality photos (minimum 10 photos, including frame number) Set your starting price (e.g., €5.000) Set your reserve price (optional — the minimum you will accept) Choose your auction length (1 week preview + 1 week bidding is standard) Click "Submit for Approval"

What happens next:

• Our team reviews your listing within 24 hours
• We may contact you for more photos or information
• Once approved, your motorcycle goes into preview week — no bidding yet
• You will receive an email when your listing is live

Important for professional sellers: You must complete Stripe Connect KYC verification before you can list any motorcycle.

If your motorcycle sold:

1. The winner has 48 hours to pay into escrow (Stripe Connect)
2. You receive a notification that payment has been received
3. Contact the buyer to arrange pickup
4. At pickup, the buyer inspects the motorcycle
5. Both you and the buyer log into your dashboards
6. You click: "I have handed over the motor"
7. Buyer clicks: "I have received the motor"
8. Money is immediately released to your wallet (no waiting period)
9. You can withdraw to your bank account right away

If your motorcycle did NOT sell:

• You can relist it for free (within 30 days)
• You can lower your reserve price
• You can accept the highest bid (if any) even if reserve was not met — contact support

When you win an auction, you have 48 hours to pay.

Accepted payment methods:

• Credit card (Visa, Mastercard, American Express) — via Stripe
• Bancontact (Belgium)

How to pay:

1. Go to "My Wins" in your dashboard
2. Click "Pay Now" on the motorcycle you won
3. Select your payment method
4. Confirm the amount
5. Complete payment

Important: Your payment goes into escrow (Stripe Connect) — not directly to the seller. The seller only receives the money after both parties confirm the delivery in their dashboards.

How escrow protects you:

You pay

→ Escrow account (Stripe Connect)

Both parties confirm delivery

→ Released to seller

You never pick up (seller's fault)

→ Refunded to you (minus transaction costs)

You never confirm (buyer changes mind)

→ Refunded to you (minus fees) after 14 days

Dispute process:

If the buyer opens a dispute:

1. Buyer fills out a form explaining the problem (with photos)
2. Admin mediates between buyer and seller
3. Admin decides on resolution:

• Full or partial refund to buyer (seller must return money to platform)
• Rejection of dispute (buyer receives nothing)
• Other solution agreed by both parties

Important: Even if the seller has already received the money, a dispute is still possible. If the seller refuses to return funds, their account will be blocked and legal steps may follow.

Dispute reasons can include:

• Motorcycle does not match description
• Hidden defects discovered after pickup
• Missing documents or keys
• Seller did not hand over the motorcycle

We are currently using a double confirmation system to ensure safe deliveries.

Step-by-step process:

1. Buyer pays → money goes to escrow (Stripe Connect)
2. Both parties receive each other's contact details
3. Buyer and seller meet at the agreed pickup location
4. Buyer inspects the motorcycle thoroughly
5. Both log into their dashboards on their phones
6. Seller clicks: "I have handed over the motor"
7. Buyer clicks: "I have received the motor"
8. Money is immediately released to the seller's wallet
9. Seller can withdraw to bank account right away

No waiting period:  Once both parties confirm, the transaction is complete and the seller receives the money immediately.

Buyer protection: You have the opportunity to inspect the motorcycle before you click "I have received the motor". Once you click, the transaction is final. However, you can still open a dispute after payment if something is wrong (see section 5.4).

• Buyer pays but never picks up

 After 14 days, buyer can request refund (minus transaction costs)

• Seller never shows up for pickup

Buyer reports → we investigate → refund if seller at fault

• Motorcycle is not as described

Do NOT click "I have received". Contact support immediately. Funds remain in escrow

• Buyer clicks "received" but claims no delivery

We investigate based on messages and timestamp

• I can't log in

Click "Forgot password" or check your email verification

• My bid was not accepted

You may have bid below the minimum increment

• I didn't receive an email

Check your spam folder. Add info@epicmotortrading.com to your contacts

• The auction page won't load

Clear your browser cache or try a different browser

• I can't see the "Place Bid" button

Bidding may not have started yet (preview week = advertising only)

• My payment failed

Check your card details or try a different payment method

• The seller is not responding

Contact support. We will reach out to the seller

Our full terms and conditions are available on our website. Key points:

• All bids are binding contracts
• You must be 18 years or older to use our platform
• We do not tolerate fake bids, shill bidding, or account sharing
• Disputes are resolved using our double confirmation audit trail
• We reserve the right to suspend accounts that violate our rules

📄 [Read full Terms & Conditions →] terms-and-conditions

We take your privacy seriously.

What we collect:

• Name, email, phone number, address
• Account type (private or professional)
• For professionals: VAT number, company name, business address
• Payment information (processed by Stripe — we never store full card details)
• Bidding history and auction activity

What we do NOT do:

• Sell your data to third parties
• Share your contact information with other users unless necessary for a transaction
• Store your credit card details on our servers
• Store copies of your ID documents (Stripe handles this for KYC)

🔒 [Read full Privacy Policy →]

We only allow classic motorcycles, modern classic motorcycles, and classic cars (coming soon).

Not allowed on our platform:

• Stolen motorcycles (we report to authorities)
• Motorcycles with missing or tampered frame numbers
• Non-automotive items (furniture, electronics, etc.)
• Illegal or counterfeit goods

Violations result in permanent account suspension and may be reported to law enforcement.